Returns & Refunds

30-day returns
We want you to love your coat. If it's not right, you can request a return within 30 days of delivery.

To be eligible, items must be unworn, unwashed and in their original condition with all tags attached, together with your order number or proof of purchase.

Wrong size?
Contact us and we'll help you exchange for a different size, subject to availability.

How to start a return
Email us at service@mexobay.com with your order number and the reason for your return. Once your return is approved, we'll email you the return address and instructions. Please don't send items back without contacting us first, as we can't process returns that arrive without prior approval.

Damaged, faulty or wrong items
Please check your order when it arrives and contact us within 7 days if an item is damaged, faulty or not what you ordered. We'll send a replacement or issue a full refund at no extra cost to you.

Items we can't accept back
Items that have been worn, washed or altered, or that are returned without tags, can't be accepted unless faulty. Gift cards are non-refundable.

Refunds
We'll let you know once we've received and inspected your return. Approved refunds are issued to your original payment method within 10 business days. Your bank may need a few extra days to process it.

Questions?
Email service@mexobay.com and we'll be happy to help.